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Our Booking & Payment Policy
We don't require a deposit to book. Pay in full when you book online, or pay once your clean is finished — whichever suits you. We accept cash, PayID, debit/credit card and bank transfer. If you're paying after your clean, we'll take payment once you've had a chance to check the work and confirm everything on the checklist has been done.
Payment Methods
Pay online — secure payment at the time of booking.
Pay after your clean — cash, PayID, bank transfer or card once you're happy with the result. We'll send an invoice or receipt either way.
Cancellation & Rescheduling Policy
Cancellations & Rescheduling
More than 24 hours' notice — Cancel more than 24 hours before your appointment and any amount you've prepaid is refunded in full. No lock-in contracts, no fine print.
Less than 24 hours' notice — Cancellations inside 24 hours attract a late cancellation fee [amount to confirm — e.g. $50 or 50% of the booking value] to cover the time we've set aside for you. Anything paid above the fee is refunded; if you haven't paid yet, we'll invoice you for it.
Same-day cancellations & no-shows — If you cancel on the day, or we arrive and can't get in (no one home, locked out, wrong address), the full booking fee may apply. We'll invoice you if payment hasn't already been made.
Rescheduling — Need to move your booking? One reschedule is free with at least 24 hours' notice. Inside 24 hours, it's treated as a late cancellation and the fee applies.
Satisfaction Guarantee & Refunds
Check while we're there — Have a look around while our team's still on site. If anything on the checklist isn't quite right, we'll fix it then and there at no extra cost.
Re-clean guarantee — If you paid online and something's not right, let us know within 24 hours of your clean and we'll come back and re-clean the area, free of charge.
Refunds apply when:
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the task is on our cleaning checklist and wasn't completed to standard
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you let us know within 24 hours of the clean, and
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we weren't ableto resolve it with a re-clean.
Refunds don't apply for tasks outside your selected service, expectations beyond what we outlined upfront, or anything not
raised during your on-site check.
Safety, Supplies & Home Access
We take safety seriously — for our cleaners and for your family. Please clear floors of hazards and secure pets before our team arrives. Our cleaners are fully insured and trained to work safely in your home.
We bring all the eco-friendly cleaning supplies and equipment needed, so there's nothing you need to supply. Got delicate surfaces that need a specific product? Let us know in advance and we'll make sure it's safe to use.
Reliable access makes for a dazzle-worthy clean. Please arrange a key, access code, or have someone home to let our team in. If we can't access the property within 15 minutes of your scheduled time, a lockout fee may apply.
Policy Changes
We may update this policy from time to time. Any changes will be posted on our website or included in your booking confirmation.
